Frequently Asked Questions
1. How long does shipping take?
Orders are prepared as quickly as possible and shipped promptly. Delivery times may vary depending on the destination, but generally, shipping occurs within a few business days of order confirmation.
2. How can I track my order?
Once the order has been shipped, you will receive a communication with useful information to monitor the shipment and track the delivery status.
3. How should I store the products I received?
To best maintain freshness and quality, we recommend storing the products in a cool, dry place, following any specific instructions on the packaging.
4. Can I make a return?
Our products are sourced both locally and globally. We carefully select our production partners to ensure high-quality products at a fair price.
5. What payment methods do you accept?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before completing your purchase.
6. How can I contact customer service?
For any information or assistance request, you can contact us through the channels indicated on the website's contact page. Our team will be happy to help you.
7. Can I modify or cancel an order?
If you wish to modify or cancel an order that has already been placed, we recommend contacting us as soon as possible. We will do our best to assist you before the order is shipped.